Frequently Asked Questions About Renting a Car in Costa Rica

• Be at least 25 years old (an underage fee applies for ages 21-24).
• Passport
• Valid driver's license issued at least 1 year ago.
• Credit card.

Only a person with a valid driver's license aged 21 or older may rent the vehicle. Between 21 and 25, an underage fee applies, which is US$10 per day.

A valid, physical driver's license.

Yes, as long as you take care of the car's smell and upholstery, since if you return the vehicle with an odor or dirty upholstery you may be charged an additional $100 fee.

The car will be delivered with a full tank and must be returned with a full tank as well, unless you purchase the prepaid fuel product. With that, you can return the car with the fuel tank at any level.

No, tolls must be paid directly by the driver in cash. This can be in local currency or in US dollars with bills of $20 or less.

There is no charge for external car washing; however, if the car is returned with excessive dirt on the upholstery or seats, a musty smell, cigarette smell, pets, or pet hair, an additional $100 fee will be charged.

• Full to full.
• Prepay the tank.
• Pay for the missing fuel upon return (the price will be higher than at the gas station).

You must call the assistance service or contact the agency where you rented the vehicle. An additional charge will be made for replacing them.

The fleet is made up of small to large sedans, SUVs, pickups, and vans with no more than 2 years in our fleet.

You should contact Customer Service or the office where you rented the vehicle.

You must call the assistance service or contact the agency where you rented the vehicle. An additional charge will be made for replacing them.

Call the insurance company and wait for the inspector to arrive. This service is free and available 24/7 year-round. Call 911 and report the accident so a traffic officer can respond. Call Enterprise Rent-A-Car and report the accident.

You can write to customer service at reservations@enterprise.cr or send us a WhatsApp message.

To rent a vehicle, Collision Damage Waiver and Theft Protection (CDW-TP) and Third Party Liability protection (TPL) are mandatory. Both can be purchased at the counter when picking up the vehicle.

No, the security deposit is only allowed with the main driver's credit card.

A credit card is required for the hold or security deposit, which corresponds to the rental value plus a $500 deposit. For paying the rental at the end, both credit and debit cards are accepted.

Yes, you just need to visit one of our offices to make the change.

Yes, of course.

You can return the vehicle at any of our offices for an additional fee. If you'd like to return the vehicle somewhere else, contact us to check if it's possible and to get the corresponding amount.

No, the car cannot leave the country.

Yes, you can use card or third-party coverage. However, you must first check with your insurer that it actually covers you for the country where you're renting and for the car you want to rent. You must bring written proof of your coverage. If you decline coverage at the counter and have an accident, you'll be charged the full cost of the incident and any claim to a third party must be filed by the customer.

Once the car is returned, the security deposit is released. However, the bank may take 3 to 10 business days to make the amount available again in your account. If the charge was made to a debit card by mistake, the refund may take up to 30 days.

$500 plus the estimated cost of the rental. This is charged once at the start of the rental.

We'd like to know what type of vehicle you need and for how many days so we can give you a quote.

The exchange rate depends on the bank your credit card belongs to.

The contract includes a 2-hour grace period. Starting from the third hour, additional charges may apply. In any case, please contact the office where you made the contract to let them know about any delay.

You should stay at the scene and call the customer service line for assistance.

The maximum contract period is 30 days. However, it can be extended or renewed for another 30 days.

It's the amount Enterprise Rent-A-Car will hold on your credit card as a guarantee for the rented vehicle. At the end of the rental, if there is no damage, this amount will be refunded within 3-5 business days. It must be done with a credit card; debit cards are not allowed.